Bad news has a tendency to travel fast like it did for Kryptonite, Intel and others. But do corporations learn and listen? The trail and error learning seem to be not working. Why don’t companies learn and listen? Often Corporations work behind closed doors, focusing on output rather than input. We like to have your […]

The giant Drug manufacturer Merch has managed to both kill their customers with the drug Vioxx and get sued by the victims’ relatives for billions of dollars. This is not the first case or the last one. Users of the drug Vioxx have complained a lot and among the complaints heart attacks, stroke and even

Mirrors have always been part of our lives, first as water and later as manufactured products from the 16th century on. Back then, people were only too happy to pay for the privilege of seeing themselves; the better they could see themselves, the more they paid. The same is true for today’s brands. Customers pay

The world is becoming a fairer place for consumers who are finding that, thanks to digital technology, they now have a much easier time making themselves heard. Consumers are forcing companies to be more honest by example, good and bad. Companies that are open to the power of the consumer often prosper such as Starbucks,

The power of the consumer is stronger than ever. Yet, the gap between what a company promises and what consumers experience has never been larger. Consumer power makes or breaks companies. The purpose of this blog is to make, not break, companies and close that gap. Use this blog as an open source platform for