This morning did I hold a ONE lectured on FlyNordics Stockholm-to-Oslo flight at 30,000 feet. As you can see on the above picture, I was not the captain but did have fun holding the lecture. The 100 passengers where giving a free copy of ONE as a gift from FlyNoric and the author. My message […]

Did ask this question to heavy CEO´s at a workshop I hold recently. They got really provoke about the question. First they did say we don’t understand the question. Then after some time they started to guess and then I ask what their consumers should answer and they did not now anything about that. So

Who will be the first ones up against the wall when the consumer revolution comes? To read the rest of the ONE press release, click here.

On a transparent market, customer needs to be a part of the value of the service. If you run a restaurant you need a good chef and guests who tell friends who enjoy that sort of food. My advice is to skip the ads and concentrate on hiring better chefs. Unfortunately, many companies don’t start

The war industry is the most high tech business in the world. And that is also their biggest technical problem. Old news is new news into things changes. Like in the accident of the submarine Kursk K-141. In does tragic accidents the responsible only ask their technique employees what did go wrong (they build the

If the only time companies get feedback from their customers is when they are not satisfied, then customers will learn not to be satisfied. Are complaints really the way to create customer satisfaction? Where did the small satisfied customer go? Dissatisfied customers are always seen and heard. The satisfied ones tend to be less vocal.

Thanks to al that did spread my 100 free books of ONE. I could not now that it would be spread so fast and wild as it did. It did so thanks to you, there are now readers of the ONE book in Japan, India, New Zeeland, Korea, USA, Norway, Sweden etc…

Thursday I went to an OpenBC network meeting. We ware about 700 net workers. This evning they where introducing FON in Sweden (the land of IKEA). Strong brands as Skype and Google is behind FON, a smart solution to share wireless broadband every ware with everyONE (I do get the point today Friday because my

Finally my new book is printed. A book without good readers is no good book! That’s why I will give away 100 free copy of my next book (so you can spread and tell if you like the book). I pay for shipment and everything. So tell me why you should be ONE of the